Return
Terms of Return
Our company provides legal services tailored to realtors in Switzerland. If you are not satisfied with a service purchased, you may be eligible for a return or refund under the conditions outlined in this section. Please read these terms carefully to understand your rights and the process involved in requesting a return.
Return Procedure
To initiate a return, please contact us within 14 days of receiving the service. You can do this by reaching out via email at press@verdalisy.com or by calling +41 43 557 50 69. When submitting your request, include your contact information, details of the service purchased, and the reason for the return.
Once we receive your request, our team will review it and provide instructions on the next steps. We may request additional information to verify your claim and to assess the eligibility for a return. Please note that returns are subject to the conditions specified in these terms and may not be granted if the criteria are not met.
Conditions for Returns
Returns are only accepted if the service has not been fully utilized or completed. Services such as review or consultation may be eligible for return if requested within the stipulated timeframe and if the service has not been delivered or finalized. Customized services or services that have been delivered in full are generally not eligible for return unless there is a material defect or error attributable to our company.
Refunds are not applicable for services already completed or for cases where the service was utilized or partially used. Additionally, services purchased at a discounted rate or as part of a promotional offer may have specific return conditions that will be communicated at the time of purchase.
Refund Timelines
If your return request is approved, refunds will be processed within 14 days from the date of approval. Refunds will be issued to the original payment method used during the purchase. Please note that bank processing times may vary, and it may take additional days for the refund to be reflected in your account.
Exceptions and Non-Refundable Services
Services that have been fully delivered or utilized are generally not eligible for refunds. Custom services, such as tailored legal reviews or consultations, are excluded once the service has been provided. Additionally, services canceled after 14 days from receipt, or services where the customer has agreed to non-refundable terms at the time of purchase, are not eligible for a return.
We reserve the right to refuse a refund request if the conditions outlined above are not met or if the request is made outside the specified timeframes. All decisions regarding returns and refunds are final and at our discretion.
Customer Rights and Additional Information
You have the right to request a return or refund if the service was not delivered as described, or if it was not provided within the agreed timeframe. For any questions or further assistance, please contact us using the provided contact details. We are committed to handling all requests promptly and in accordance with applicable Swiss laws.
By purchasing our services, you agree to these Terms of Return. We encourage you to review these terms carefully before making a purchase to understand your rights and obligations regarding returns and refunds.
Contact Information
- Address: Dienerstrasse 20, 8004 Zürich, Switzerland
- Phone: +41 43 557 50 69
- Email: press@verdalisy.com
- Business Number: CHE-776.701.702